Enterprise Resource Planning

We will soon be making changes to improve our service to you.

We are modernizing and streamlining our back-office systems and processes. This will include the introduction of a new SAP Enterprise Resource Planning (ERP) system to enable consistent, standardized processes in areas such as Procurement, Inventory, Manufacturing, Supply Chain, Finance, and Customer Service.

Find the newest information below

When will the changes happen?

We are planning to go live with our improved systems and processes in early April 2024.

What does this mean for you?
As we migrate over to our new systems, we will need to close our current systems for a number of weeks from mid-March to mid-April.
During this period, we will not be able to process sales orders or invoices, issue purchase orders, or respond as quickly as we would normally do to customer and supplier queries.
Shipments from our UK, US and China warehouses will also be disrupted during the same period and some purchase options on our ecommerce sites will also be offline.
What do you need to do?
Please make colleagues in your organization aware of the changes we are planning to make and when they will be happening. This will help minimize any disruption to you.
If you had anticipated  making purchases, or submitting orders or invoices during this period we would encourage you to get them to us by end of February in order to avoid delay.

Further Updates

As we get closer to the migration we will be providing further detail here on timings for pausing services, as well as providing updates on progress and timings for the new services coming back online.