Enterprise Resource Planning

We are currently making changes to improve our service to you.

We are modernizing and streamlining our back-office systems and processes. This includes the introduction of a new SAP Enterprise Resource Planning (ERP) system to enable consistent, standardized processes in areas such as Procurement, Inventory, Manufacturing, Supply Chain, Finance, and Customer Service. 

As we undertook the migration, we needed to close some of our old systems for a number of weeks. The new systems came online on 11 April and all services and processes are now operational once more.

Since then, we have been working our way through the backlogs from when our systems were offline. We have also experienced some early-life issues that we continue to work through and resolve.

As a result of the above, some customers may still be experiencing delays with individual orders or invoices.

If you are a customer with an order affected by one of these delays, please contact our customer services team who will do what they can to assist you.

If you are experiencing an issue with an invoice or payment, then please get in touch with your regular OUP contact as they will be best positioned to advise on your specific issue.

Thank you for your understanding and co-operation.