Enterprise Resource Planning
We are currently making changes to improve our service to you.
We are modernizing and streamlining our back-office systems and processes. This includes the introduction of a new SAP Enterprise Resource Planning (ERP) system to enable consistent, standardized processes in areas such as Procurement, Inventory, Manufacturing, Supply Chain, Finance, and Customer Service.
The majority of our digital services, platforms, and products are unaffected by the changes. Any exceptions are detailed below.
As we migrated over to our new system, we needed to close some of our current systems for a number of weeks from mid-March.
During this period, we were not able to process sales orders or invoices, issue purchase orders, or respond as quickly as we would normally do to customer queries.
Shipments from our UK and US warehouses were also disrupted during the same period.
The new system came online on 11 April.
Now that our new system is live, we have again begun to process orders and invoices. This may take longer than usual as we work through the increased volume of these from the closure period.
More details on the specific areas and timing are provided below.
Please make colleagues in your organization aware of the changes we have implemented. This will help minimize any disruption to you.
Further information
As we complete the migration, we will provide updates here on progress and timings for the new services coming back online. If you have any further detailed concerns or questions then please get in touch with your regular OUP contact.
Thank you for your understanding and co-operation.
Service Area Details
Please note that dates are liable to change depending on the progress of the upgrade.
Any changes will be made as we become aware of them.
The option to purchase print products via credit card on our Academic website was suspended from 20 March to 17 April inclusive. This option has been re-enabled.
The option to purchase print or digital products via credit card on our Education website was suspended from 23 March to 17 April inclusive. This option has been re-enabled.
We were unable to process orders between 20 March and 11 April in the US, and between 25 March and 11 April in the UK.
Since 12 April we started processing orders again. This may take longer than usual as we work through the volume of orders accumulated during the closure period.
We will also start using a new range of customer account numbers. You will see this number on any new quotes, invoices, or statements we issue. Your original number will also still work.
OUP was unavailable as a purchase option on the PubEasy platform from 20 March in the US and from 25 March in the UK. The option for both has now been re-enabled. New customer account numbers have updated in the PubEasy back-end system and PINs are unchanged.
Our UK, US and China warehouses were not shipping any print products between 26 March and 11 April. Shipping restarted from 12 April, although some shipments may take a little longer than usual as we work through the backlog of orders.
We were unable to process invoices or issue purchase orders between 19 March and 12 April. Processing restarted from 12 April although this may take a little longer than usual as we work through the backlog.
Now that our new system is live, we will start using a new range of vendor numbers and purchase order (PO) numbers. You will need to quote this new PO number on any invoice you submit to us that relate to contracts issued after 11 April. The new numbers will be provided on all contracts issued following the change.
There is a new email address for you to send your invoices to, [email protected] This will also be provided on the same purchase orders.
If you have any further detailed concerns or questions, then please get in touch with your regular OUP contact.